Here's a pattern we see constantly
A company paying €40,000–€80,000 per year for a SaaS tool. They use maybe 60% of its features. The other 40% they either don't need or work around with spreadsheets and manual processes.
Meanwhile, they've customized the tool so heavily that upgrading is painful, switching is expensive, and the vendor's roadmap doesn't align with their actual needs. They're locked in — paying for someone else's vision of how software should work.